Frequently Asked Questions
Are you a nut-free facility?
Yes! Our entire facility is peanut, tree nut, coconut, and sesame free. We source all of our ingredients from suppliers that can guarantee what we are receiving is free of nut-related contaminents.
Are you a gluten-free or vegan facility?
No! While we do offer some flourless and egg/dairy free options on our menu, our facility does contain flour, dairy, and eggs. We bake everything in the same ovens and use the same equipment to mix and prepare our ingredients. Our team does their absolute best to thoroughly wash everything between uses, especially when working with gluten-free or vegan orders, but there is always a risk for cross-contamination, and we like to be transparent about that. If the gluten, dairy, or egg allergy is severe enough that even trace amounts can cause a reaction, we may not be the bakery for you. You should check with the individual who has the allergy to determine their level of comfortability with the above information.
Where should I park at your shop?
There is free parking by the gray wall, or in front of the shop window with the cupcake painted on it. There is also free parking along Butler Pike past the sign that says “No Parking 7am-7pm.”
Please do not park in any of the spaces that belong to Janeway Towing Co. or any of our other neighboring businesses. We appreciate your consideration for our community. Scroll down to see our where to park guide at the bottom of this page!
DO you deliver?
Our ability to deliver is limited due to the size of our small team. We are able to do some local deliveries, and we currently partner with Gypsy Saloon and Jasper’s Backyard in the immediate Conshohocken area for deliveries to their locations. However, we primarily manage deliveries through Doordash, and suggest checking the app first to see if you are in range!
At this time, we are unable to do deliveries on Fridays and Saturdays, and we are unable to deliver large orders, such as for weddings or big events. We apologize for any inconvenience, but we are simply too small a team to accommodate these times and quantities.
What is the best way to place a custom order?
The best way to place a custom order is to call the store or to send in an inquiry form HERE. If you have reference pictures for your designs, please send us an inquiry form. We want to see them, and the form is the easiest way to send them to us!
Do you make wedding cakes/big tiered cakes?
We sure do! It would be our pleasure to make sweet treats or a stunning cake for your wedding or event. Send in an inquiry and select the wedding/events category, and our events coordinator will get back to you.
How much advance notice do you need for custom cake and cupcake orders?
We require two weeks notice for any custom cake orders for Fridays or Saturdays, and prefer at least a week’s notice for any cake orders for weekdays. That being said, we often have spots open up the week of, so give us a call, and one of our wonderful staff members will let you know what our calendar looks like!
Custom cupcakes can be ordered with 24-48 hours notice, depending on our schedule. We are often able to accommodate simple same-day orders as well, but this is never a guarantee.
What are your store hours?
Our store hours can be found on the home page of this website, and are also updated regularly on Google to reflect any last-minute or holiday-related closures. If you are ever unsure as to our hours, give us a call and we will happily let you know! Our social media is also a great place to find out about any last minute closures and events.
Do you have any peanut butter flavored cupcakes?
NOPE! Peanut butter is made from nuts and therefore never a flavor we will ever have. Same with pistachio, almond, and pecan. You will never find those flavors here.
Do you make fondant cakes?
We do not make full fondant cakes here at PTC. All of our cakes are buttercream inside and out. That being said we are able to do some decorative elements out of fondant or modelling chocolate such as plaques, flowers, mushrooms, graduation caps and many more. 3-D figures are not something we specialize in but we can accommodate some requests and charge according to the time it takes us to hand sculpt anything.
Will you replicate this cake I found on the internet?
We love to see inspiration images and ideas and are always happy to utilize them as a means of designing a cake, but we will often need to make adjustments to match our unique styles of decoration. However, we will work with you to come up with a design that works for your party and with our abilities as cake artists.
We also ask that you try not to include any AI-generated images as example photos. AI images are made without the constraints of physical space or gravity, and therefore are often impossible to recreate.
Do you make…?
Strawberry shortcake? No. We can do vanilla cake with strawberry filling, but it will not be a traditional strawberry shortcake with whipped cream.
Pound cake? No. Our cakes are a sponge cake-style recipe.
Donuts? Unfortunately, no :(
Sheet cakes/square cakes? No. We specialize in round cakes, though we can do some shaped cakes. It is best to call and consult with us to find out what we are able to do for any specialty shaped cakes.
Sugar free/Keto/Low fat desserts? No. Due to our constraints as a nut free facility, we are unable to branch out into more specific dietary needs.
What is your association with the Conshy Girls group?
We have a wonderful working relationship with the Conshy Girls Restaurant Group & Catering, although we are not the same company. We love working with them for large events, but please contact Sarah to order anything through Conshy Girls!
